Skills & Competencies for Office Supervisor

Office Supervisor job profile

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JOB SUMMARY for Office Supervisor

Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control.

JOB RESPONSIBILITIES for Office Supervisor

Implements procedures and policies for all administrative activities. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance.

Office Supervisor SALARY RANGE

BASE 50%
$72,795
TOTAL 50%
$74,963
Job Level
M00
Job Code
OF13000080
Education/Degree
Bachelor's Degree
Reports To
Manager

Office Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Office Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Office Supervisor

1 Job Family Competencies – Administrative Management
Proficiency Level -3
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the concept and meaning of administrative management.
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Level 2 Behaviors
(Light Experience)
Applies techniques in doing basic tasks in administrative management.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with administrative management for the assigned services of the staff.
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Level 4 Behaviors
(Extensive Experience)
Directs front desk operations for the completion of department deliverables in administrative management.
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Level 5 Behaviors
(Mastery)
Adapts with future trends of administrative management.
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2 Job Family Competencies – Computer Literacy
Proficiency Level -4
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Describes how to navigate basic computer tools and software programs.
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Level 2 Behaviors
(Light Experience)
Conducts operating system or software installation and uninstallation.
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Level 3 Behaviors
(Moderate Experience)
Handles the basic troubleshooting of moderately complex software issues.
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Level 4 Behaviors
(Extensive Experience)
Develops the layout and production design for advertisements, brochures, and corporate reports using various software.
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Level 5 Behaviors
(Mastery)
Creates new computer software using coding languages like HTML, JavaScript, and CSS.
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3 Office Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Office Supervisor
Proficiency Level - 4
5 Competency for - Office Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Office Supervisor

1 Core Competencies – Knowledge of Organization
Proficiency Level -3
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
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Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
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Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
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Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Office Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Office Supervisor
Proficiency Level - 4
5 Competency for - Office Supervisor
Proficiency Level - 5

Summary of Office Supervisor skills and competencies

There are 0 hard skills for Office Supervisor.
12 general skills for Office Supervisor, Administrative Management, Computer Literacy, Data Control, etc.
11 soft skills for Office Supervisor, Knowledge of Organization, Planning and Organizing, Internal Resource Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Supervisor, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Internal Resource Coordination.

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